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  • 03/04/20 Taking the CRISIS out of Crisis Communications

    Includes Credits Includes a Live Web Event on 03/04/2020 at 3:00 PM (EST)

    Explore case studies of how both large corporations and animal welfare organizations have responded to crisis well, and when they have fallen flat, so that you can prepare now for inevitable PR challenges of your own.

    There has been no shortage of PR nightmares to make national media and social media coverage.  How the organization responds will determine how fast they can recover, yet many shelter staff and board members are inadequately trained or prepared to handle a media crisis.  In this session we’ll explore case studies of how both large corporations and animal welfare organizations have done it well, and also when they have fallen flat, so that you can prepare now for the inevitable PR challenges of your own.  Topics covered:

    • “Ripped from the headlines” PR nightmares in animal welfare and beyond where we’ll explore the accusation, the response, the outcome, and lessons learned
    • How to respond when your organization is at fault; your organization is being attacked with false information; or your organization was a third party, but still needs to respond
    • How to identify the appropriate spokesperson, depending on the accusation
    • When silence helps and when it hurts
    • Steps you can take today to prepare for a crisis of any size

    This webinar has been pre-approved for 1 Certified Animal Welfare Administrator continuing education credit.

    This session is part two of the five-part Going Through Hell? Keep Going! webinar series.

    Stephanie Filer

    Director of Development, Animal Rescue League of Iowa

    As the Director of Development for the Animal Rescue League of Iowa, Stephanie Filer oversees the staff teams responsible for the public relations, marketing, fundraising, volunteer, and adoption programs at the state’s largest animal shelter.  She has been in non-profit marketing/fundraising for 15 years and was initially thrown into the dangerous waters of crisis communication after being nominated to serve as the media spokesperson on her first day as a board member at her hometown shelter, in the midst of their legal and public relations nightmare.  Throughout her career, she has successfully navigated a variety of communication issues, ranging from “small social media fires” to “public relations catastrophes”. 

  • 03/11/20 Optimal Staffing for Shelter Medical Departments & Clinics

    Product not yet rated Includes Credits Includes a Live Web Event on 03/11/2020 at 3:00 PM (EDT)

    If you have medical staff, then you need to attend this webinar! We will take a comprehensive look at important considerations and strategies when planning medical staffing protocols, procedures, and schedules.

    Do your medical staff procedures humanely meet the needs of every animal in your care? How about the humane needs of your staff? If your shelter or clinic has medical staff, then you need to attend this webinar! We will take a comprehensive look at important considerations and strategies when planning medical staffing protocols, procedures, and schedules.  This presentation will include lessons learned, from medical and HR perspectives, and will offer practical approaches including:

    • Competitive recruiting and staff retention
    • Data-driven staffing capacity
    • Alternative work schedules
    • Employee engagement and satisfaction
    • Process improvement
    • Cost-saving measures

    This session is part of the Shelter Medicine series, a collaboration between the Association of Shelter Veterinarians and The Association for Animal Welfare Advancement.

    This webinar has been pre-approved for 1 Certified Animal Welfare Administrator continuing education credit.

    This program (both live and recorded) has been approved for 1 hour of continuing education credit in jurisdictions which recognize RACE approval.

    BONUS!

    - Members of The Association for Animal Welfare Advancement who are vets or vet students may receive a free 1-year membership with the Association of Shelter Veterinarians (ASV).
    - Members of the Association of Shelter Veterinarians may receive a free 1-year membership with The Association for Animal Welfare Advancement.

         >> Membership instructions will be sent after you attend your first webinar in full.

    Audrey Lang, MS, SPHR

    Sr. Vice President for Organizational Development, San Diego Humane Society

    At San Diego Humane Society, Lang leads the critical work associated with Employee Engagement and building the capacity of the organization to meet its strategic goals and mission. Lang has held several leadership roles for nonprofit organizations, most recently as the Chief Operating Officer and Senior Vice President for American Humane where she worked in various strategic leadership roles, overseeing programs and operations.

    Lang has managed Human Resources departments for state and national organizations, including the Association of Perioperative Registered Nurses (AORN) and the University of Illinois Center for the Advancement of Distance Education in Chicago. She also served in fundraising, marketing, public relations and training management roles at United Way of Minneapolis. Her areas of specialty include HR, strategic planning, operations and organizational transformation. She holds a Master of Science degree in Human Resource Management, with a concentration in International Business from Roosevelt University in Chicago and an Executive Certificate in Nonprofit Leadership from Duke University. She is SPHR certified by the Human Resource Certification Institute.

    Zarah Hedge, DVM, MPH, DACVPM, DABVP

    Chief Medical Officer, San Diego Humane Society

    As Chief Medical Officer for San Diego Humane Society, Dr. Zarah Hedge oversees a team 15+ veterinarians who provide lifesaving specialized surgeries, progressive treatments and long-term care and rehabilitation for animal patients in the care of San Diego Humane Society. The Veterinary Medical Department offers medical examinations, vaccinations, microchipping, diagnostic testing and dental procedures. The program is also equipped to treat animals with allergies, heart problems, basic orthopedic conditions and other injuries. San Diego Humane Society also performs more than 16,000 spay and neuter procedures each year, many at low or no cost. The organization’s Center for Shelter Medicine includes a pharmacy, evaluation and treatment areas, isolation ward, surgery suite, dental suite and recovery room.

    Certified veterinarians in the field of shelter medicine remain quite limited. Dr. Hedge is one of only 28 veterinarians in the world who hold the distinction of being certified in shelter medicine by the American Board of Veterinary Practitioners. She brings more than a decade of experience and is a graduate of the College of Veterinary Medicine at Western University of Health Sciences in Pomona, where she was also an assistant professor after graduating. Most recently, Dr. Hedge worked as hospital director at WesternU Spay/Neuter Center in Van Nuys. She also continues to serve as a Reserve Field Veterinarian for Rural Area Veterinary Services, a program of The Fund for Animals. 

  • 03/25/20 Partnerships with Private Practitioners in the Shelter Setting

    Product not yet rated Includes Credits Includes a Live Web Event on 03/25/2020 at 3:00 PM (EDT)

    How can we work together to save more lives? We will explore different relationship models between shelters and veterinary private practices.

    Animal shelters focus on both herd health and individual care. Private veterinary practices treat individuals. We all care about the animals in our community. How can we work together to save more lives?  We will explore different relationship models between shelters and veterinary private practices. We will examine examples of successful relationships and collaborative partners, and look at less productive interactions. Learn how to build and maintain relationships.

    This free webinar is especially for shelter vets, private practitioners that work with or are interested in working with shelters, and shelter/rescue leadership. Invite your local practitioners and participate this webinar together!

    This session is part of the Shelter Medicine series, a collaboration between the Association of Shelter Veterinarians and The Association for Animal Welfare Advancement.

    This webinar has been pre-approved for 1 Certified Animal Welfare Administrator continuing education credit.

    This program (both live and recorded) has been approved for 1 hour of continuing education credit in jurisdictions which recognize RACE approval.

    BONUS!

    - Members of The Association for Animal Welfare Advancement who are vets or vet students may receive a free 1-year membership with the Association of Shelter Veterinarians (ASV).
    - Members of the Association of Shelter Veterinarians may receive a free 1-year membership with The Association for Animal Welfare Advancement.

         >> Membership instructions will be sent after you attend your first webinar in full.

    Allison Lash, DVM

    Head of Veterinary Services, Cleveland Animal Protective League

    Dr. Lash received both her Bachelor of Science in Zoology and her Doctor of Veterinary Medicine from The Ohio State University. She has been a shelter veterinarian with the Cleveland APL since 2007 and was promoted to the head of veterinary services in 2011.

  • 04/01/20 Reporting Animal Cruelty: The Role of the Animal Welfare Professional

    Product not yet rated Includes Credits Includes a Live Web Event on 04/01/2020 at 3:00 PM (EDT)

    Animal welfare professionals will learn about their role and responsibility in reporting cruelty and neglect.

    Veterinarians and sheltering professionals are often the first contact for an animal who may have been abused or neglected.  However, many of these animal welfare professionals do not have the resources to identify the signs of abuse and/or neglect, the knowledge of where to report it, nor an understanding of the cruelty laws in their state.  After this webinar, you will be able to:

    • Identify the states where veterinarians are mandated to report animal cruelty/abuse
    • Understand the link between violence against animals and humans
    • Classify abuse
    • Recognize the roles and responsibilities animal welfare professionals have regarding cruelty
    • Know where to report cruelty

    Discover a resource for veterinarians which was a collaboration between Animal Folks (MN), ARL (MA), and the Cummings School of Veterinary Medicine. Find out how they collaborated and get ideas for how you can create a similar resource for your state.

    This webinar will benefit veterinarians, veterinary technicians, animal advocates, and shelter/ rescue staff – especially leadership.

    This session is part of the Shelter Medicine series, a collaboration between the Association of Shelter Veterinarians and The Association for Animal Welfare Advancement.

    This webinar has been pre-approved for 1 Certified Animal Welfare Administrator continuing education credit.

    This program (both live and recorded) has been approved for 1 hour of continuing education credit in jurisdictions which recognize RACE approval.

    BONUS!

    - Members of The Association for Animal Welfare Advancement who are vets or vet students may receive a free 1-year membership with the Association of Shelter Veterinarians (ASV).
    - Members of the Association of Shelter Veterinarians may receive a free 1-year membership with The Association for Animal Welfare Advancement.

         >> Membership instructions will be sent after you attend your first webinar in full.

    Edward Schettino, DVM, PhD

    Vice President of Animal Welfare and Veterinary Services, Animal Rescue League of Boston

    Dr. Schettino is a graduate of the Cummings School of Veterinary Medicine at Tufts University and is currently the Vice President of Animal Welfare and Veterinary Services at the Animal Rescue League of Boston. In addition to his doctorate in veterinary medicine, he has an MBA from Clark University’s Graduate School of Management, and both his Masters and PhD in the Basic Medical Sciences (Immunology), from New York University’s Graduate School of Arts and Science.  He has a strong passion for animal welfare and finding resources to keep pets and people together.

  • Shelter Medicine Series

    This series is a collaboration between the Association of Shelter Veterinarians and The Association for Animal Welfare Advancement.

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    This series is a collaboration between the Association of Shelter Veterinarians and The Association for Animal Welfare Advancement. The webinars are meant for both medical  staff and non-medical staff in shelters and animal control agencies. Webinars will be RACE-approved.

    BONUS!
    - Members of The Association for Animal Welfare Advancement who are vets or vet students may receive a free 1-year membership with the Association of Shelter Veterinarians (ASV).
    - Members of the Association of Shelter Veterinarians may receive a free 1-year membership with The Association for Animal Welfare Advancement.

         >> Membership instructions will be sent after you attend your first webinar in full.  

  • 04/22/20 Assessing Pain & Quality of Life in Shelter Animals

    Product not yet rated Includes Credits Includes a Live Web Event on 04/22/2020 at 3:00 PM (EDT)

    We will review quality of life concepts and discuss methods for the assessment of subjective states including pain.

    We will review quality of life concepts and discuss methods for the assessment of subjective states, including pain.  The goal of the session is to encourage attendees to develop assessment tools for their own facilities and to consider the perspective of individual animals in making outcome decisions.  Finally, attendees will consider how quality of life assessment can be used to consider animal welfare dilemmas. This session is designed for veterinarians, shelter staff, and shelter leadership.  Attendees will be able to:

    • Define quality of life and describe how quality of life may be measured in companion animals
    • Recognize signs of pain and distress in cats and dogs
    • List two assessment tools that can be used to assess pain in cats and dogs
    • Give at least one example of a situation at their organization or facility where considering quality of life could help make care or outcome decisions. 

    This session is part of the Shelter Medicine series, a collaboration between the Association of Shelter Veterinarians and The Association for Animal Welfare Advancement.

    This webinar has been pre-approved for 1 Certified Animal Welfare Administrator continuing education credit.

    This program (both live and recorded) has been approved for 1 hour of continuing education credit in jurisdictions which recognize RACE approval.

    BONUS!

    - Members of The Association for Animal Welfare Advancement who are vets or vet students may receive a free 1-year membership with the Association of Shelter Veterinarians (ASV).
    - Members of the Association of Shelter Veterinarians may receive a free 1-year membership with The Association for Animal Welfare Advancement.

         >> Membership instructions will be sent after you attend your first webinar in full.

    Emily McCobb, DVM, MS, DACVAA

    Director, Tufts Shelter Medicine Program & the Luke and Lily Lerner Spay Neuter Clinic at Cummings School of Veterinary Medicine, Tufts University

    Dr. Emily McCobb is Director of the Tufts Shelter Medicine Program and the Luke and Lily Lerner Spay Neuter Clinic at Cummings School of Veterinary Medicine, Tufts University.  Dr. McCobb works to support community programs at the Cummings School and assisted in opening the Tufts at Tech Community Veterinary Clinic.  Dr. McCobb mentors veterinary and graduate students for clinical work and for animal welfare related research projects.  Her published works cover the topics of shelter animal welfare and animal cruelty as well as clinical anesthesia and pain management.  Dr. McCobb received her DVM from Tufts University in 2000 and completed her internship at Angell Memorial Animal Hospital in 2001. She obtained a Masters of Animals and Public Policy also from Tufts in 2002 and completed a residency and board certification in Anesthesiology and Pain Management in 2006. She joined the faculty at Tufts in 2009. 

  • 04/29/20 The Road to Resilience

    Product not yet rated Includes Credits Includes a Live Web Event on 04/29/2020 at 3:00 PM (EDT)

    Especially in animal welfare organizations, resilience is a key component of a productive and healthy team. This webinar will focus on building personal resilience.

    Especially in animal welfare organizations, resilience is a key component of a productive and healthy team.  Does your organization’s culture support your people in the face of constant emotional toll?  This webinar will focus on building personal resilience. Attendees will learn how to recognize and address compassion fatigue triggers in their animal care work, build support and coping skills, and create a meaningful self-care plan through a variety of evidence-based resources. Send your staff and volunteers to this important session (perfect for a staff meeting)!

    This webinar has been pre-approved for 1 Certified Animal Welfare Administrator continuing education credit.

    This session is part three of the five-part Going Through Hell? Keep Going! webinar series.

    Brian DiGangi, DVM, MS, DABVP (Canine & Feline Practice, Shelter Medicine Practice)

    Senior Director, Shelter Medicine, Shelter Outreach, ASPCA

    Dr. Brian DiGangi is Senior Director of Shelter Medicine at the American Society for the Prevention of Cruelty to Animals. After earning his DVM at the University of Florida in 2006, Dr. DiGangi completed a rotating internship in small animal medicine, surgery, and critical care, a residency in Shelter Animal Medicine, and received his MS in Veterinary Medical Sciences in 2010. He has published research on canine heartworm disease, veterinary field clinics, feline adoption, pregnancy detection and immunology. He is board certified in both Canine and Feline Practice and Shelter Medicine Practice by the American Board of Veterinary Practitioners. He is a member of the Board of Directors of the American Heartworm Society, and served two terms as President of the Association of Shelter Veterinarians from 2015-2016. Prior to joining the ASPCA, Dr. DiGangi was a Clinical Associate Professor at the University of Florida.

    Karen Walsh, CAWA, LVMT, CFE

    Director, Animal Relocation, Shelter Outreach, ASPCA

    Karen S Walsh, CAWA, LVMT, CFE, is the Director of Animal Relocation for the ASPCA and the former executive director of the McKamey Animal Center in Chattanooga, TN. She graduated from Blue Ridge in Virginia with a degree in veterinary technology and has achieved designations as a Certified Animal Welfare Administrator and a Certified Compassion Fatigue Educator. Karen has held leadership positions in both veterinary and animal welfare organizations and was appointed to serve on the Tennessee state Board of Veterinary Medical Examiners.

  • 05/20/20 Hashtags and Hate Mail

    Product not yet rated Includes Credits Includes a Live Web Event on 05/20/2020 at 3:00 PM (EDT)

    Learn positive approaches to dealing with abusive language, primarily in social media situations.

    Do you dread putting a found dog on Instagram because the public will declare that you have him on death row? Do you struggle to respond to cranky questions about your agency in public forums? Do you find yourself on pins and needles when making a tough decision on a cat who is a Facebook favorite? Learn new approaches to dealing with abusive language, primarily in social media situations.  This session will offer you guidance on constructive public messaging on sensitive industry topics and help you turn the page on keyboard warriors. 

    This webinar has been pre-approved for 1 Certified Animal Welfare Administrator continuing education credit.

    This session is part four of the five-part Going Through Hell? Keep Going! webinar series.

    Nina Stively

    Director, Loudoun County Animal Services

    Nina Stively is the Director of Loudoun County Animal Services in northern Virginia, an independent government agency that includes the county animal shelter and a team of sworn humane law enforcement officers. Nina is a Certified Animal Cruelty Investigator, a Certified Animal Welfare Administrator, and an Animal Control Officer in the Commonwealth of Virginia. She still has a seventeen year old cat named Mercury from her very first TNR project, and shares her home with some very supportive humans, five chickens, two cats, three dogs and an assortment of foster animals. 

  • Going Through Hell? Keep Going! Series

    Product not yet rated

    This series offers tools that will help you both personally and professionally navigate through attacks, including in person and on social media.

    This five-part series offers tools that will help you both personally and professionally navigate through attacks, including in person and on social media. Leaders that apply lessons learned will develop skills to help their staff become more resilient and make their organization agile and transparent in the face of crisis.

    1. Going Through Hell? Keep Going! 2/05 
    2. Taking the CRISIS out of Crisis Communications  3/04 
    3. The Road to Resilience  4/29 
    4. Hashtags and Hate Mail  5/20­­­­ 
    5. De-escalation: Dealing with Difficult People  6/24

  • 06/24/20 De-escalation: Dealing with Difficult People

    Product not yet rated Includes Credits Includes a Live Web Event on 06/24/2020 at 3:00 PM (EDT)

    Gain skills that can be used daily to de-escalate those who are escalating or at risk of escalating. We will consider ways to preemptively recognize, manage, and resolve conflictual encounters.

    People are difficult for a variety of reasons. Some of those reasons are universal and apply to all people (like the responses of those who feel threatened or injured – remember: hurt people hurt other people).  Some reasons are particular to a group of people, like those who externalize the causes of their misfortune onto others, or people who have a mental illness like paranoia.  Some reasons for being difficult are particular to a person, like an individual who has a difficult personality style. 

    This webinar will consider skills that can be used daily to de-escalate those who are escalating or at risk of escalating. We will consider ways to preemptively recognize, manage, and resolve conflictual encounters. We will discuss:

    • Self-assessments to identify the personal triggers that can pull us into the escalation cycle
    • Skills to recognize and assess impending conflict
    • How to implement strategies to transform conflicts into reasonably manageable social encounters 

    This webinar has been pre-approved for 1 Certified Animal Welfare Administrator continuing education credit.

    This session is part five of the five-part Going Through Hell? Keep Going! webinar series.

    Byron Greenberg, Ph.D., MPH, LCP

    Licensed Clinical Psychologist; Diplomate in Police Psychology, SPCP; Police and Emergency Services Psychologist

    Dr. Byron Greenberg is a licensed clinical psychologist who holds graduate degrees from Loma Linda University and Johns Hopkins University.  His focus as a clinician has been in the area of high stress professionals such as law enforcement and other first responders, nurses, and teachers.  He therefore works with people who are suffering from depression, anxiety, relationship concerns, addictions, crisis, and adjustment to trauma.  His approach is a blend of cognitive behavioral therapy and psychodynamic psychotherapy. He is focused on the personal experience of his clients, the way they interpret those experiences and how those interpretations effect their relationships with others and themselves. Dr. Greenberg has been licensed in the Commonwealth as a psychologist since January of 2001. He is an Associate Professor of Psychology at Virginia State University.