Field Services & Leadership Package

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    • Animal Welfare Professional Member - $25
    • Student Member - Free!
    • Industry Partner Member - $50
    • Learning Non-member - $35

On June 16 - 17,  2020, The Association offered our first virtual conference. The conference theme — resilience —was is woven throughout the 18 sessions, across all four tracks: Field Services, Fundraising, Outreach and Shelter Medicine. This focused package offers you unlimited access to these seven sessions from the Field Services track plus some of the keynote and general sessions:

  1. Commitment to Action: Diversity, Equity, and Inclusion In Animal Welfare
  2. De-escalation: Be Victorious, Not a Victim           
  3. Going Through Hell        
  4. Interacting with Increasingly Diverse Communities          
  5. Leading an Effective Animal Cruelty Task Force  
  6. Reducing Recidivism:  Creating a Responsible Pet Ownership Program
  7. Rubber Not Glue: Awakening the Resilience Within You

These sessions have been approved by:
- the Texas Department of State Health Services (DSHS). These CEs may be applied toward ACO CE requirements per Ch. 829 of the Texas Health and Safety Code
- NACA

Learn about other content packages from the conference.

  • De-escalation: Be Victorious, Not a Victim

    Product not yet rated Includes Credits Recorded On: 06/17/2020

    We will consider ways to preemptively recognize, manage, and resolve conflictual encounters.

    People are difficult for a variety of reasons. Some of those reasons are universal and apply to all people (like the responses of those who feel threatened or injured— remember: hurt people hurt other people). Some reasons are particular to a group of people, like those who externalize the causes of their misfortune onto others, or people who have a mental illness like paranoia. Some reasons for being difficult are particular to a person, like an individual who has a difficult personality style. We will consider skills that can be used daily to de-escalate those who are escalating or are at risk of escalating. We will consider ways to preemptively recognize, manage, and resolve conflictual encounters. We will discuss:

    • Self-assessments to identify the personal triggers that can pull us into the escalation cycle
    • Skills to recognize and assess impending conflict
    • How to implement strategies to transform conflicts into reasonably manageable social encounters

    This session was recorded during the Spring Conference for Animal Welfare 2020.

    This session is approved for

    • CAWA CEs
    • Texas Department of State Health Services (DSHS) CEs toward ACO CE requirements per Ch. 829 of the Texas Health and Safety Code
    • NACA CEs

    Byron Greenberg, Ph.D., MPH, LCP

    Licensed Clinical Psychologist; Diplomate in Police Psychology, SPCP; Police and Emergency Services Psychologist

    Dr. Byron Greenberg is a licensed clinical psychologist who holds graduate degrees from Loma Linda University and Johns Hopkins University.  His focus as a clinician has been in the area of high stress professionals such as law enforcement and other first responders, nurses, and teachers.  He therefore works with people who are suffering from depression, anxiety, relationship concerns, addictions, crisis, and adjustment to trauma.  His approach is a blend of cognitive behavioral therapy and psychodynamic psychotherapy. He is focused on the personal experience of his clients, the way they interpret those experiences and how those interpretations effect their relationships with others and themselves. Dr. Greenberg has been licensed in the Commonwealth as a psychologist since January of 2001. He is an Associate Professor of Psychology at Virginia State University.

  • Interacting with Increasingly Diverse Communities

    Includes Credits

    The speakers will de-mystify LGBTQI communities, along with identify how to restfully handle customer service interactions, field interviews, pat downs, arrests, and report writing.

    In 2018, California’s Governor Brown signed a bill which requires P.O.S.T certified training and guidelines regarding sexual orientation and gender identity for all peace officers. While most Animal Control and Humane Officers do not fall under the P.O.S.T. training requirements, they are still out in the community dealing with the same diverse communities as law enforcement. Shelter personnel also interact with and serve the same community; however, rarely do we see training at animal conferences to help our staff better understand and interact with the myriad of cultures and communities coming through the shelter doors. 

    We will focus on demystifying LGBTQI and other communities, along with identifying how to handle customer service interactions, field interviews, pat downs, arrests, and report writing in a way that will help attendees provide respectful service while upholding department and professional integrity.

    This session is approved for
    • CAWA CEs
    • Texas Department of State Health Services (DSHS) CEs toward ACO CE requirements per Ch. 829 of the Texas Health and Safety Code
    • NACA CEs


    This session was recorded during the Spring Conference for Animal Welfare 2020. Learn about the full conference recording package.

    And check out the free Diversity, Equity, and Inclusion Training Package which includes this recording.

    Jace Huggins

    Chief Animal Control Officer, City of Sacramento–Front Street Shelter

    Jace Huggins Currently the Chief Animal Control Officer for the City of Sacramento, Jace has worked most pet-related jobs in his career, from retail pet stores to being an Intensive Care Unit Technician at the renowned UC Davis Small Animal Teaching Hospital. Jace loves working with his District Attorney and the Sacramento Animal Cruelty Task Force on cruelty cases and educating his regional team.

    Michele Gigante

    Police Sergeant, Sacramento Police Department

    Sergeant Gigante has been a police officer for 21 years and supervises the Sacramento Police Department’s Research, Training and Development In-Service Unit. In her role she develops and organizes training for all SPD Officers. She also develops and assists in the implementation of training as it relates to LGBTQ+ issues. Sgt. Gigante has been SPD’s LGBTQ+ Liaison officer since the official implementation of the position at SPD, however, she has acted as the LGBTQ+ liaison for many years before that.

  • Leading an Effective Animal Cruelty Task Force

    Product not yet rated Includes Credits Recorded On: 06/16/2020

    Learn how to start a grass roots anti-cruelty movement to make a positive change for the animals in your community.

    Have you ever been frustrated with the level of animal cruelty you witness in your career but don’t know where to turn for support within the community? This presentation will explain how to start a grass roots movement to make a positive change for the animals in our communities, especially in high crime areas where people see animals as property. We will focus on how to build cohesive relationships between law enforcement, animal welfare officers, and rescue groups.

    This session was recorded during the Spring Conference for Animal Welfare 2020.

    This session is approved for
    • CAWA CEs
    • Texas Department of State Health Services (DSHS) CEs toward ACO CE requirements per Ch. 829 of the Texas Health and Safety Code
    • NACA CEs

    Captain Andie Taylor, Retired

    Bernalillo County Sheriff’s Department

    Captain Andie Taylor is a retired Commander with the Bernalillo County Sheriff’s Department in Albuquerque, NM. She was with the department for 20 years. Captain Taylor attended the FBI National Academy and is a graduate of Northwestern University School of Police Staff and Command. She also holds a bachelor’s degree in Criminology and a master’s degree in Forensic Psychology. She is currently working on an additional master’s degree in Clinical Mental Health Counseling, specializing in trauma in first responders.

  • Reducing Recidivism: Creating a Responsible Pet Ownership Program

    Product not yet rated Includes Credits Recorded On: 06/17/2020

    Learn from two agencies regarding their creation of Responsible Pet Ownership courses and how they educate pet owners while at the same time relieving the prosecutors and courts of having to handle the cases.

    Far too often, animal control and humane law enforcement officers deal with the same pet owners time and time again. Are your citations being overlooked by the prosecutors or courts due to higher priority cases? Learn from two agencies regarding their creation of Responsible Pet Ownership courses and how they educate pet owners while at the same time relieving the prosecutors and courts of having to handle the cases. Find out how much money you can save the courts and how much money you can bring into your organization.

    This session was recorded during the Spring Conference for Animal Welfare 2020.

    This session is approved for
    • CAWA CEs
    • Texas Department of State Health Services (DSHS) CEs toward ACO CE requirements per Ch. 829 of the Texas Health and Safety Code
    • NACA CEs

    Dan DeSousa, CAWA

    Retired, County of San Diego Department of Animal Services

    Dan DeSousa started with the County of San Diego Department of Animal Services as an animal control officer in 1989. As he moved up in the department, Dan managed the department’s Dangerous Dog Task Force and he helped to create the department’s Responsible Pet Ownership course. After three years as the Director, Dan retired from the department in 2020.

    Nick Lippincott

    Board of Directors National Animal Care & Control Association

    Nick Lippincott is the Special Programs and Training Programs Coordinator for Orange County Animal Services in Orlando, Florida. He also sits on the Board of Directors for the National Animal Care & Control Association. He has worked as a Field Enforcement Officer, and also worked in DC as a Humane Law Enforcement Officer and Bite Investigator. Nick develops programs aimed at increasing collaboration between agencies as well lifesaving and diversion programs.

  • Commitment to Action: Diversity, Equity, and Inclusion in Animal Welfare (Panel Discussion)

    Includes Credits Recorded On: 06/16/2020

    Listen to a recording of a bold and honest conversation with a panel of animal welfare leaders already implementing change.

    Amanda Arrington (HSUS) and Johnny Jenkins (PetSmart Charities) joined forces in October 2019 to lead The Association for Animal Welfare Advancement’s Diversity, Equity, and Inclusion (DEI) committee. These two animal welfare leaders immediately began working to dismantle barriers to advance DEI efforts in animal welfare. Bolstered by The Association’s Board of Directors' commitment to action, the goal is to coordinate a North American leadership summit resulting in a doctrine dedicated to eradicating institutional structures that maintain systemic disparities in animal welfare. A strong and committed intersectional pipeline of advocates and leaders will be critical to the sustainability and evolution of this work. How do we stay vigilant, avoid complacency, and continue to challenge ourselves to advance in this work? We start with a bold and honest conversation at the 2020 Spring Conference with a panelist of animal welfare leaders already implementing change. 

    This session is approved for
    • CAWA CEs

    This panel discussion was recorded during the Spring Conference for Animal Welfare 2020. Learn about the full conference recording package. 

    And check out the free Diversity, Equity, and Inclusion Training Package which includes this recording.

    Amanda Arrington - Panel Facilitator

    Senior Director of Pets for Life, The Humane Society of the United States (HSUS)

    With Pets For Life, Arrington guides a social justice-driven approach to create equity in and access to pet resources and information for people in underserved communities. Under her leadership the program has been implemented in over 50 markets across the United States and is working to make companion animal welfare a more just and inclusive movement. Arrington previously served as a lobbyist and North Carolina State Director for HSUS., served three years as the chair of the Durham County Animal Control Advisory Committee and on the board of the Durham Interneighborhood Council. Amanda has received numerous awards for her community outreach work, including the prestigious American Veterinary Medical Association Humane Award in 2018. Arrington currently serves as co-chair of The Association for Animal Welfare Advancement’s OnPOINT committee on increasing diversity in animal welfare.

    Johnny Jenkins - Panel Facilitator

    Associate Relationship Manager

    PetSmart Charities

    Johnny Jenkins is an experienced grant making professional with expertise in strategic grant-making and program management. He has managed multi-million-dollar grant portfolios to advance racial and economic justice, LGBT equality, and animal welfare. As a member of PetSmart Charities’ Relationship Management Team, Johnny is responsible for managing the adoption grant portfolio for the Eastern United States and Puerto Rico. Johnny also provides leadership to multiple Diversity, Equity and Inclusion (DEI) initiatives in Animal Welfare including PetSmart Charities (Racial Equity Advisory Team Co-Lead), The Association for Animal Welfare Advancement (DEI Advisory Committee Co-Lead), and the Human Animal Support Services (HASS) Project DEI Advisory Committee.

    Gabrielle Chapman

    Senior Social Justice Analyst, The Humane Society of the United States (HSUS)

    Gabrielle Chapman is the former Executive Director of Call to Action for Racial Equality, West Virginia’s first professional statewide racial equity coalition. As HSUS’ Pets for Life Senior Analyst Social Justice, Gabrielle will lend her skill set to facilitate complex conversations ranging from criminal justice reform to racial and economic justice in the animal welfare world. She is a 2018–2019 Soros Justice Fellow with the Open Society Foundation and serves as a Board of Director for West Virginia’s Center on Budget and Policy and West Virginia Women's Health Center. Chapman holds a BS in Applied Biology from Russell Sage College. During her college years, she interned at the U.S. Department of Defense, was an assistant with Sage College’s Collegiate Science and Technology Entry Program, and volunteered with the American Friends Service Committee.

    Ed Jamison

    Director

    Dallas Animal Services, City of Dallas

    Dallas has the third largest intake in the United States, with over 39,000 dogs and cats coming into their care in 2019. Ed Jamison has been tasked with increasing public safety by getting loose animals off the streets, while at the same time increasing positive outcomes. To accomplish that, Jamison is leading a staff of around 220 employees, maximizing relationships with the rescue community, rebuilding the volunteer base and instituting new, progressive programming. Prior to coming to Dallas, Jamison was the Chief Animal Control Officer for the City of Cleveland, Ohio, but he entered the animal care and control world in the mid-2000s while he was the animal warden for the City of Garfield Heights, a suburb of Cleveland. In his time serving Cleveland, Ed made a push to redefine the way animal control functions and re-brand the public’s perception of the industry, along with the perception of pit-bull-type dogs. Ed serves on the board of The Association for Animal Welfare Advancement.

    Jose Sandoval

    Commissioner for the Department of Los Angeles Animal Services

    Known as a proponent on issues of health, safety, and animal advocacy serving in public service roles in the Los Angeles Area, in 2012 Sandoval founded the Latino Alliance for Animal Care coalition to educate and empower the Latino community about animal welfare. Sandoval's interest in working on behalf of animals began with the adoption of his German Shepherd/Collie mix, Lucky, from the East Valley Animal Shelter after the dog was abandoned by four previous owners. Today, the bond between Lucky and Sandoval is inseparable. From that experience, he continues to build his network as a resource to help other companion animals find loving homes.

  • Going Through Hell? Keep Going! + Conference Opening Remarks by Brad Shear, June 17, 2020

    Product not yet rated Includes Credits Recorded On: 06/17/2020

    We’ll explore the nature of attack, both online and in person, and strategies for preparing for, responding to, and recovering from these circumstances.

    Our work evokes an emotional response that drives donations, volunteer engagement, advocacy, and sometimes attack. We’ll share what animal sheltering leaders can do to prepare their staff and organization for challenging, emotionally charged situations. We’ll explore the nature of attack, both online and in person, and strategies for preparing for, responding to, and recovering from these circumstances.

    This session was recorded during the Spring Conference for Animal Welfare 2020.

    This session is approved for
    • CAWA CEs
    • Texas Department of State Health Services (DSHS) CEs toward ACO CE requirements per Ch. 829 of the Texas Health and Safety Code
    • NACA CEs

    Jodi Buckman, CAWA

    Vice President of Veterinary Services, Dumb Friends League

    Jodi Lytle Buckman, CAWA, recently joined the Dumb Friends League as the Vice President of Veterinary Services. Jodi has worked in animal sheltering and welfare for over 30 years at the local, regional, and national levels, including working for 9 years with the ASPCA on national partnerships and grantmaking, and leading animal shelters in Maine, Minnesota, and Ohio. She achieved the Certified Animal Welfare Administrator (CAWA) designation in 2006.

    Jan McHugh-Smith, CAWA

    President and CEO, Humane Society of Boulder Valley, CO

    Jan McHugh-Smith, CAWA is the CEO of the Humane Society of Boulder Valley, an open-admission organization that serves 7,000 animals annually.  Jan’s animal welfare experience over the past 35 years includes being President & CEO of the Humane Society of the Pikes Peak Region, President of the San Francisco SPCA; and Director of Eagle County Animal Control, Eagle CO.  Jan is the Chair of Shelter Animal’s Count, creating a national database for shelter statistics and Chair of Coloradan’s Protecting Animal Welfare. She is the past Chair of the Association for the Advancement of Animal Welfare and served as Chair of CATalyst Council which works to raise the level of care and welfare for cats.

    Jim Tedford, CAWA

    President & CEO, The Association for Animal Welfare Advancement

    Jim Tedford accepted his dream job when he joined The Association as President & CEO in June of 2015.  But Jim is no stranger to the organization.  He has been a member for nearly 30 years and served as our Board Chairman some twenty years ago.  Jim has been actively engaged in the animal welfare movement for more than 34 years having served as CEO for animal sheltering organizations in New York, Louisiana and Tennessee.  He served as a regional director for The Humane Society of the United States and then spent six years providing direct response marketing services to animal welfare organizations. Jim presents frequently at national and regional conferences on various animal welfare issues, organizational development and not-for-profit management. 

  • Rubber Not Glue: Awakening the Resilience Within You + Conference Opening Remarks by Jim Tedford, June 16, 2020

    Product not yet rated Includes Credits Recorded On: 06/16/2020

    Learn how to flow through adversity; develop a resilient, courageous, and compassionate spirit; and bounce forward into success!

    Resilience is defined as the capacity to recover quickly from difficult situations. How much of it you have will dictate how you respond to the inevitable challenges of life that are thrown your way. Will you sink or will you swim? Will negative experiences stick to you and drag you down or do they roll off you like water off a duck’s back? We all want to be more resilient, but if we are already run down, not confident, afraid, or ready to throw in the towel, how does one develop this magical skill?

    Learn how to flow through adversity; develop a resilient, courageous, and compassionate spirit; and bounce forward into success! We will discuss how the human mind can be conditioned to suffer and introduce concepts of how to rewire your brain to cultivate more supportive neural pathways, thoughts, and emotional responses. Happiness and success are largely determined by how we choose to respond to events, whether they be good or bad. Life can present hard lessons, but resilience can help us transform hardship into opportunity, and not only lift ourselves, but also be an inspiration to others.

    This session was recorded during the Spring Conference for Animal Welfare 2020.

    This session is approved for

    • CAWA CEs
    • Texas Department of State Health Services (DSHS) CEs toward ACO CE requirements per Ch. 829 of the Texas Health and Safety Code
    • NACA CEs

    Sarah J. Wooten, DVM, CVJ

    Dr. Sarah Wooten is a 2002 graduate of UC Davis School of Veterinary Medicine and a well-known international speaker in the veterinary and animal health care spaces. She has 10 years’ experience in public speaking and media work, and writes for a large number of online and print animal health publications, such as chewy.com, petMD, Vetstreet, Hill’s Education Blog, DVM360 print and online publications, Healthy Pet Magazine, and the Bark. Dr. Wooten is also a certified veterinary journalist, a member of the AVMA, and has 16 years’ experience in small animal veterinary practice.