The Association Learning Center FAQs & Help

If this information doesn't answer your question, please email us.

How much do online trainings cost?

While some of our online trainings are free for everyone, many of them have a small enrollment fee. Members of The Association receive discounts towards all webinars, including free enrollment where possible. Members also receive valuable discounts from our training partners.

Trouble Logging into The Learning Center?

The Learning Center uses the same login as your Association login. If you are having trouble with your login, please email us

Not a member of The Association yet? Join today! Or create a free "Learning Non-Member" account and pay full price for trainings.

I Created My Learning Non-Member Account. Now What?

  • Use your new Learning Non-Member username and password to log into The Learning Center.
  • Go to the webinar, on-demand recording or webinar series you're interested in.
  • Click on the Register button. You will either be automatically registered for a free product or you will be promoted to pay the tuition.

Once you're registered, you can immediately download your  IDEA TO ACTION Personalized Insight Guide. 
For live webinars, you will receive a confirmation email and, later, up to two reminders with the login for the live webinar. 

How do I log into a live webinar or access a recording?

How do I access a webinar or webinar recording which I registered for? 
> Log into The Association Learning Center and visit your Dashboard (see top of any page), where all your registrations are stored. You can access recordings immediately and anytime. You will receive several email reminders in advance of live webinars.


Will I have issues joining a live webinar?

> Our webinars run on Adobe Connect and work on all devices. You will need to download a file or an app to join live webinars. Run this system diagnostic test to ensure your computer/device and network connections provide you with the best possible Adobe Connect webinar experience - see the suggested download options. Also see the Meeting Login Issues Checklist.
If you need webinar technical help, contact  Adobe Connect Support at (585) 899-5300 x3.

You may listen to a live webinar through your computer speakers or you may call in using (800) 250-2600 access code 3659-5396#.


How often can I return and review a purchased product?

> Anytime you want. You will see all the products you are registered for and all the sessions added to your account on your dashboard. You can watch webinar recordings 24/7.

Do you offer CE, certificates or transcripts for completed webinars, recordings, and courses?

Yes, all of our webinars and recordings are approved for CAWA CE.  Some of our Partners' courses have been pre-approved for CAWA CE - look for the notation in the course overview.

In most cases, our webinars and recordings offer a Certificate of Completion after you have successfully completed a post-webinar quiz. 

Find your downloadable/printable transcript and certificates in the Dashboard (see top of any page): 

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Accessibility & Assistive Technology

eSSENTIAL Accessibility™ is an innovative assistive technology. Download eSSENTIAL Accessibility software. It helps people with a physical disability access websites more easily.  eSSENTIAL Accessibility makes your browsing experience a more accessible one by providing the following tools:

1. On-screen keyboard
2. Mouse alternatives
3. Text and image zooming
4. Visual “click assist”
5. Text-to-speech
6. Voice recognition