There has been no shortage of PR nightmares to make national media and social media coverage.  How the organization responds will determine how fast they can recover, yet many shelter staff and board members are inadequately trained or prepared to handle a media crisis.  In this session we’ll explore case studies of how both large corporations and animal welfare organizations have done it well, and also when they have fallen flat, so that you can prepare now for the inevitable PR challenges of your own.  Topics covered:

• “Ripped from the headlines” PR nightmares in animal welfare and beyond where we’ll explore the accusation, the response, the outcome, and lessons learned
• How to respond when your organization is at fault; your organization is being attacked with false information; or your organization was a third party, but still needs to respond
• How to identify the appropriate spokesperson, depending on the accusation
• When silence helps and when it hurts
• Steps you can take today to prepare for a crisis of any size

Special guest Sue Castaneda, Executive Director, Cheyenne Animal Shelter, describes a PR crisis at her shelter.

This webinar has been pre-approved for:

• 1 Certified Animal Welfare Administrator continuing education credit
• 1 CE  by the Texas Department of State Health Services (DSHS) for Texas Animal Control Officers

This session is part two of the five-part Going Through Hell? Keep Going! webinar series.