Going Through Hell? Keep Going! Series

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This five-part series offers tools that will help you both personally and professionally navigate through attacks, including in person and on social media. Leaders that apply lessons learned will develop skills to help their staff become more resilient and make their organization agile and transparent in the face of crisis.

  1. Going Through Hell? Keep Going! 2/05 
  2. Taking the CRISIS out of Crisis Communications  3/04 
  3. The Road to Resilience  4/29 
  4. Hashtags and Hate Mail  5/20­­­­ 
  5. De-escalation: Dealing with Difficult People  6/24

 

  • 02/05/20 Going Through Hell? Keep Going!

    Includes Credits

    This webinar focuses on preparing animal sheltering organizations for the impact of unreasonable attack.

    Our work evokes an emotional response that drives donations, volunteer engagement, advocacy—and sometimes attack.  We'll share what animal sheltering leaders can do to prepare their staff and organization for challenging, emotionally charged situations.  We’ll explore the nature of attack, both online and in person, and strategies for preparing for, responding to, and recovering from these circumstances.

    This webinar has been pre-approved for 1 Certified Animal Welfare Administrator continuing education credit and 1 CE  by the Texas Department of State Health Services (DSHS) for Texas Animal Control Officers

    This session is part one of the five-part Going Through Hell? Keep Going! webinar series.

    Jodi Buckman, CAWA

    Vice President of Veterinary Services, Dumb Friends League

    Jodi Lytle Buckman, CAWA, recently joined the Dumb Friends League as the Vice President of Veterinary Services. Jodi has worked in animal sheltering and welfare for over 30 years at the local, regional, and national levels, including working for 9 years with the ASPCA on national partnerships and grantmaking, and leading animal shelters in Maine, Minnesota, and Ohio. She achieved the Certified Animal Welfare Administrator (CAWA) designation in 2006.

    Jan McHugh-Smith, CAWA

    President and CEO, Humane Society of Boulder Valley, CO

    Jan McHugh-Smith, CAWA is the CEO of the Humane Society of Boulder Valley, an open-admission organization that serves 7,000 animals annually.  Jan’s animal welfare experience over the past 35 years includes being President & CEO of the Humane Society of the Pikes Peak Region, President of the San Francisco SPCA; and Director of Eagle County Animal Control, Eagle CO.  Jan is the Chair of Shelter Animal’s Count, creating a national database for shelter statistics and Chair of Coloradan’s Protecting Animal Welfare. She is the past Chair of the Association for the Advancement of Animal Welfare and served as Chair of CATalyst Council which works to raise the level of care and welfare for cats.

    Jim Tedford, CAWA

    President & CEO, The Association for Animal Welfare Advancement

    Jim Tedford accepted his dream job when he joined The Association as President & CEO in June of 2015.  But Jim is no stranger to the organization.  He has been a member for nearly 30 years and served as our Board Chairman some twenty years ago.  Jim has been actively engaged in the animal welfare movement for more than 34 years having served as CEO for animal sheltering organizations in New York, Louisiana and Tennessee.  He served as a regional director for The Humane Society of the United States and then spent six years providing direct response marketing services to animal welfare organizations. Jim presents frequently at national and regional conferences on various animal welfare issues, organizational development and not-for-profit management. 

  • 03/04/20 Taking the CRISIS out of Crisis Communications

    Includes Credits

    Explore case studies of how both large corporations and animal welfare organizations have responded to crisis well, and when they have fallen flat, so that you can prepare now for inevitable PR challenges of your own.

    There has been no shortage of PR nightmares to make national media and social media coverage.  How the organization responds will determine how fast they can recover, yet many shelter staff and board members are inadequately trained or prepared to handle a media crisis.  In this session we’ll explore case studies of how both large corporations and animal welfare organizations have done it well, and also when they have fallen flat, so that you can prepare now for the inevitable PR challenges of your own.  Topics covered:

    • “Ripped from the headlines” PR nightmares in animal welfare and beyond where we’ll explore the accusation, the response, the outcome, and lessons learned
    • How to respond when your organization is at fault; your organization is being attacked with false information; or your organization was a third party, but still needs to respond
    • How to identify the appropriate spokesperson, depending on the accusation
    • When silence helps and when it hurts
    • Steps you can take today to prepare for a crisis of any size

    Special guest Sue Castaneda, Executive Director, Cheyenne Animal Shelter, describes a PR crisis at her shelter.

    This webinar has been pre-approved for:

    • 1 Certified Animal Welfare Administrator continuing education credit
    • 1 CE  by the Texas Department of State Health Services (DSHS) for Texas Animal Control Officers

    This session is part two of the five-part Going Through Hell? Keep Going! webinar series.

    Stephanie Filer

    Director of Development, Animal Rescue League of Iowa

    As the Director of Development for the Animal Rescue League of Iowa, Stephanie Filer oversees the staff teams responsible for the public relations, marketing, fundraising, volunteer, and adoption programs at the state’s largest animal shelter.  She has been in non-profit marketing/fundraising for 15 years and was initially thrown into the dangerous waters of crisis communication after being nominated to serve as the media spokesperson on her first day as a board member at her hometown shelter, in the midst of their legal and public relations nightmare.  Throughout her career, she has successfully navigated a variety of communication issues, ranging from “small social media fires” to “public relations catastrophes”. 

  • 04/29/20 The Road to Resilience

    Includes Credits Recorded On: 04/29/2020

    Especially in animal welfare organizations, resilience is a key component of a productive and healthy team. This webinar will focus on building personal resilience.

    Especially in animal welfare organizations, resilience is a key component of a productive and healthy team.  Does your organization’s culture support your people in the face of constant emotional toll?  This webinar will focus on building personal resilience. Attendees will learn how to recognize and address compassion fatigue triggers in their animal care work, build support and coping skills, and create a meaningful self-care plan through a variety of evidence-based resources. Send your staff and volunteers to this important session (perfect for a staff meeting).

    This program (both live and recorded) has been approved for:

    • 1 Certified Animal Welfare Administrator continuing education credit
    • 1 CE  by the Texas Department of State Health Services (DSHS) for Texas Animal Control Officers

    This session is part three of the five-part Going Through Hell? Keep Going! webinar series.

    Brian DiGangi, DVM, MS, DABVP (Canine & Feline Practice, Shelter Medicine Practice)

    Senior Director, Shelter Medicine, Shelter Outreach, ASPCA

    Dr. Brian DiGangi is Senior Director of Shelter Medicine at the American Society for the Prevention of Cruelty to Animals. After earning his DVM at the University of Florida in 2006, Dr. DiGangi completed a rotating internship in small animal medicine, surgery, and critical care, a residency in Shelter Animal Medicine, and received his MS in Veterinary Medical Sciences in 2010. He has published research on canine heartworm disease, veterinary field clinics, feline adoption, pregnancy detection and immunology. He is board certified in both Canine and Feline Practice and Shelter Medicine Practice by the American Board of Veterinary Practitioners. He is a member of the Board of Directors of the American Heartworm Society, and served two terms as President of the Association of Shelter Veterinarians from 2015-2016. Prior to joining the ASPCA, Dr. DiGangi was a Clinical Associate Professor at the University of Florida.

    Karen Walsh, CAWA, LVMT, CFE

    Senior Director, Animal Relocation, Shelter Outreach, ASPCA

    Karen S Walsh, CAWA, LVMT, CFE, is the Senior Director of Animal Relocation for the ASPCA and the former executive director of the McKamey Animal Center in Chattanooga, TN. She graduated from Blue Ridge in Virginia with a degree in veterinary technology and has achieved designations as a Certified Animal Welfare Administrator and a Certified Compassion Fatigue Educator. Karen has held leadership positions in both veterinary and animal welfare organizations and was appointed to serve on the Tennessee state Board of Veterinary Medical Examiners.

  • 05/20/20 Hashtags and Hate Mail

    Includes Credits

    Learn positive approaches to dealing with abusive language, primarily in social media situations.

    Do you dread putting a found dog on Instagram because the public will declare that you have him on death row? Do you struggle to respond to cranky questions about your agency in public forums? Do you find yourself on pins and needles when making a tough decision on a cat who is a Facebook favorite? Learn new approaches to dealing with abusive language, primarily in social media situations.  This session will offer you guidance on constructive public messaging on sensitive industry topics and help you turn the page on keyboard warriors.

    This program (both live and recorded) has been approved for:

    • 1 Certified Animal Welfare Administrator continuing education credit
    • 1 CE  by the Texas Department of State Health Services (DSHS) for Texas Animal Control Officers

    This session is part four of the five-part Going Through Hell? Keep Going! webinar series.

    Nina Stively

    Director, Loudoun County Animal Services

    Nina Stively is the Director of Loudoun County Animal Services in northern Virginia, an independent government agency that includes the county animal shelter and a team of sworn humane law enforcement officers. Nina is a Certified Animal Cruelty Investigator, a Certified Animal Welfare Administrator, and an Animal Control Officer in the Commonwealth of Virginia. 

  • 06/24/20 De-escalation: Dealing with Difficult People

    Includes Credits

    Gain skills that can be used daily to de-escalate those who are escalating or at risk of escalating. We will consider ways to preemptively recognize, manage, and resolve conflictual encounters.

    People are difficult for a variety of reasons. Some of those reasons are universal and apply to all people (like the responses of those who feel threatened or injured – remember: hurt people hurt other people).  Some reasons are particular to a group of people, like those who externalize the causes of their misfortune onto others, or people who have a mental illness like paranoia.  Some reasons for being difficult are particular to a person, like an individual who has a difficult personality style. 

    This webinar will consider skills that can be used daily to de-escalate those who are escalating or at risk of escalating. We will consider ways to preemptively recognize, manage, and resolve conflictual encounters. We will discuss:

    • Self-assessments to identify the personal triggers that can pull us into the escalation cycle
    • Skills to recognize and assess impending conflict
    • How to implement strategies to transform conflicts into reasonably manageable social encounters 

    This program (both live and recorded) has been approved for:

    • 1 Certified Animal Welfare Administrator continuing education credit
    • 1 CE  by the Texas Department of State Health Services (DSHS) for Texas Animal Control Officers

    This session is part five of the five-part Going Through Hell? Keep Going! webinar series.

    Byron Greenberg, Ph.D., MPH, LCP

    Licensed Clinical Psychologist; Diplomate in Police Psychology, SPCP; Police and Emergency Services Psychologist

    Dr. Byron Greenberg is a licensed clinical psychologist who holds graduate degrees from Loma Linda University and Johns Hopkins University.  His focus as a clinician has been in the area of high stress professionals such as law enforcement and other first responders, nurses, and teachers.  He therefore works with people who are suffering from depression, anxiety, relationship concerns, addictions, crisis, and adjustment to trauma.  His approach is a blend of cognitive behavioral therapy and psychodynamic psychotherapy. He is focused on the personal experience of his clients, the way they interpret those experiences and how those interpretations effect their relationships with others and themselves. Dr. Greenberg has been licensed in the Commonwealth as a psychologist since January of 2001. He is an Associate Professor of Psychology at Virginia State University.