The Association Innovation Bank

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  • Applying and Tracking Pet Retention Techniques

    Recorded On: 09/08/2020

    Receive the tools you need to implement pet retention initiatives and track and report the data on your efforts.

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    The Kentucky Humane Society pioneered their free Pet Help Line in 2013, with one part-time employee. Resources and information were gathered, handouts created, calls answered and tracked, and reporting done each month. In the first year, less than 1,000 clients were assisted. Since those humble beginnings, the department has grown exponentially, and in 2018, over 14,000 clients were assisted through over-the-phone counseling or referrals, as well as financial aid to low-income families for veterinary services, behavioral resources, apartment pet deposits and more.

    Pet Help Line counselors typically begin each call with “tell me a little more,” encouraging callers to open up about their unique circumstances and what frustrations or barriers they are experiencing, so that the team can best help them and their pets and reduce shelter intakes. The data collected by the Pet Help Line has demonstrated the need for and effectiveness of financial aid vouchers and has attracted grants for this priority. It also led to KHS opening a low-cost wellness clinic in 2017.

    In this webinar, you will receive the information and tools you need to implement pet retention initiatives and track and report the data on your efforts. Whether you are just looking to adjust your conversation with those calling to surrender or if you are creating or improving your own help line, this session will help your organization's pet retention efforts!

    Read this blog about the program: Are You Doing These 3 Things To Help Keep People & Pets Together?

    This webinar recording is part of the new Innovation Bank. The Innovation Bank is a collection of bright ideas, innovative programs, and research that your organization can use for inspiration. Recorded sessions will be added to the series throughout Fall 2020.

    Read blogs about Innovation Bank sessions.

    Shelby Schulz, MPA

    Community Outreach Manager, Kentucky Humane Society

    Shelby came to the Kentucky Humane Society in 2014, after four years working a crisis line for a local domestic violence shelter. Having worked as a Crisis Intervention Counselor right out of college, Shelby came to the Kentucky Humane Society with experience in assisting clients in emotional and urgent situations as well as how to track and report data on the success of a program. After a year as a KHS admissions clerk, and with a new master’s degree in nonprofit management, she was promoted to Pet Help Line Coordinator. Shelby implemented data tracking, program changes and initiatives that increased the scope and achievements of the Pet Help Line. As a result of the growing program and Shelby’s ingenuities in her department, she was promoted to Pet Resource Manager. She now supervises three full time employees to handle the ever-increasing call volume and meeting various needs of their clients. 

  • Creating a Network of Care Options for Cats

    Recorded On: 03/23/2020

    Learn how Denver Metro Denver CAT invested in solutions to target the cat problem at its source.

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    The animal welfare field has established effective models for providing high-volume spay/neuter, but many communities still face barriers to accessing these and other services for cats. What if we invested upfront in common-sense solutions to target this problem at its source?  Can we disrupt the status quo for cats and transform our organizations and communities?

    Learn about a project called Metro Denver CAT, which was created  to answer these questions. The program uses a collaborative system, bridging gaps in our community and creating a network of care options for cats. This community outreach program connect residents to  services, filling in gaps where needed. Anna Murrin, project manager at Metro Denver CAT, will share what her team has learned by implementing a structured, methodical community-based cat project, and discuss ideas to consider at your organization. 


    Read this blog about the program and a follow-up blog.


    This webinar recording is part of the new Innovation Bank. The Innovation Bank is a collection of bright ideas, innovative programs, and research that your organization can use for inspiration. Recorded sessions will be added to the series throughout Fall 2020.

    Read blogs about Innovation Bank sessions.

    Anna Murrin

    Project Manager

    Metro Denver CAT

    Anna Murrin is the project manager for Metro Denver CAT, where she has worked on designing and implementing effective solutions to cat overpopulation and welfare concerns since 2016. Her experience in animal welfare has focused on a variety of outreach-based programs, including spay/neuter outreach with the ASPCA in New York City, and she is passionate about connecting directly with communities to help people improve the lives of the animals in their care.

  • A New Model for Preserving the Human-Animal Bond

    Recorded On: 02/07/2020

    Learn about the Humane Advocacy department at East Bay SPCA which preserves the human-animal bond by providing financial assistance for veterinary care, pet food, and temporary shelter to underserved communities and people in crisis.

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    The Humane Advocacy (HA) department at East Bay SPCA preserves the human-animal bond by providing financial assistance for veterinary care, pet food, and temporary shelter to underserved communities and people in crisis. By working directly with pet owners and community stakeholders, HA programs sustain the human-animal bond which is critical to the health and well-being of the entire East Bay community.  East Bay SPCA's approach involves comprehensive case management to not only meet immediate needs, but also to build relationships with clients experiencing complex social challenges such as homelessness, mental health crises, domestic violence, and housing and food insecurity. Learn how this innovative program helps community members in crisis and gain ideas for developing a similar program or collaboration in your community.

    Read this blog about the program. 


    This webinar recording is part of the new Innovation Bank. The Innovation Bank is a collection of bright ideas, innovative programs, and research that your organization can use for inspiration. Recorded sessions will be added to the series throughout Fall 2020.

    Read blogs about Innovation Bank sessions.

    ​Karalyn Aronow

    Vice President of Operations

    East Bay SPCA

    Karalyn Aronow is the East Bay SPCA’s Vice President of Operations. Karalyn attained Master of Science degrees in biological science and animal behavior. Since joining the East Bay SPCA, Karalyn has been working with an incredible team to create and sustain programs that serve the East Bay community through improving animal welfare, and promoting and preserving the human-animal bond.

    ​Raquel Bernaldo

    Manager of Humane Advocacy

    East Bay SPCA

    Raquel Bernaldo holds a Masters in Social Welfare and has dedicated her social work career to providing direct service in underserved communities. Since 2016, Raquel has served as the Manager of Humane Advocacy at the East Bay SPCA. Here, she oversees programs that promote the human-animal bond by providing people with the resources they need to care for their companion animals as well as reduce the number of animals surrendered to local shelters.  

  • Animal Experience: Bridging The Gap From Rescue to Forever Home

    Product not yet rated Recorded On: 03/24/2021

    Learn about the Arizona Humane Society's Animal Experience Department and how it create a comprehensive behavioral care plan that supports the whole animal.

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    Learn about the Arizona Humane Society's Animal Experience Department and how it create a comprehensive care plan that supports the whole animal. This innovative program embraces the dual purpose of enrichment and supports the transition from shelter to home by overcoming common shelter challenges such as:

    • Behavior decomposition
    • Lack of training
    • Lack of resources (including sufficient workforce)

    Learn how to design a similar behavior program that is attainable and impactful, regardless of organization size, by looking at what you have and using it creatively (recycle, reuse, repurpose). Hear how to gain organizational buy-in. 

    Target audiences for this webinar include: animal welfare organization staff and volunteers, pet behaviorists, pet trainers, and pet enrichment experts.


    Read this blog about the program. (coming soon)


    This webinar recording is part of the new Innovation Bank. The Innovation Bank is a collection of bright ideas, innovative programs, and research that your organization can use for inspiration. 

    Read blogs about Innovation Bank sessions.

    Linda Anderson

    Senior Manager of Animal Care & Experience

    Arizona Humane Society

    Linda Anderson serves as the Senior Manager of Animal Care and Experience at the Arizona Humane Society, where she oversees a team of 40 employees and more than 300 Animal Experience volunteers. Linda has 16 years of experience in animal welfare in varying roles. She has made it her mission to educate against prejudices and outdated philosophies in an effort to improve the lives of shelter pets through education, culture change, and improving the human-animal bond.

    ​Mik Moeller, CPDT-KA; CBCC–KA

    Animal Experience Liaison

    Arizona Humane Society

    Mik Moeller serves as anEnrichment Specialist at the Arizona Humane Society. Mik’s expertise is increating cat and dog enrichment programs for staff and volunteers in an effortto reduce stress, build confidence and make positive associations for pets inshelters while waiting for their forever homes. Mik graduated from the renownedSan Francisco SPCA Dog Training Academy in 1999 as a professional certified dogtrainer. Prior to coming to AHS in 2016, Mik worked at the San Francisco SPCAas the canine behavior specialist for 18 years. Mik has produced instructionalvideos, lectured both nationally and internationally on leash reactivity,canine body language, dog play, off leash dog aggression, dog park etiquetteand how to work with shy/fearful dogs and is also the author of Reactive Rover- An Owner’s Guide to On Leash Aggression. For more information about AHS orMik, please contact mmoeller@azhumane.org

  • Dog Day Foster and Field Trip Programs

    Product not yet rated Recorded On: 03/30/2020

    Maddie's Fund will show you how field trip programs affect dogs’ well-being and how your organization can start and run your own program.

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    Pre-COVID, Animal welfare organizations were increasingly using field trip programs to engage with their communities, find adopters and foster caregivers, and enrich the lives of the dogs in their care. In this webinar, you’ll learn how field trip programs affect dogs’ well-being and how your organization can start and run your own program once it's safe to do so. 

    This webinar recording is part of the new Innovation Bank. The Innovation Bank is a collection of bright ideas, innovative programs, and research that your organization can use for inspiration. Recorded sessions will be added to the series throughout Fall and Winter 2020.

    Read this blog about the program.

    Read blogs about Innovation Bank sessions.

    Kelly Duer

    Foster Care Specialist, Maddie's Fund

    As Foster Care Specialist for Maddie’s Fund, Kelly's focus is on helping shelters and rescue organizations increase lifesaving through the implementation of robust foster care programs. Her role includes creating and providing training for organizations and their foster coordinators, writing, assisting with research on foster care and consulting with shelters. Her work with foster care and marketing has been featured in many national publications, websites and networks, including Animal Sheltering magazine, the Huffington Post, Best Friends magazine, BarkPost, Catster Magazine, iheartdogs.com, HuffPost Live and Fox News.

  • East Carolina University Shelter Dog Walking Program

    Product not yet rated Recorded On: 03/10/2020

    Hear an overview of the Fitness Walking/Dog Walking program which is a successful partnership between the Pitt County Animal Services and East Carolina University.

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    This webinar provides an overview of the Fitness Walking/Dog Walking program which is a successful partnership between the Pitt County Animal Services and East Carolina University. Program creator Dr. Sartore-Baldwin explains the logistics as well as data and research studies she has identified as the program has progressed.   The program itself is constantly evolving and, as a result, has incorporated several COVID guidelines as a means to maintain the program during the pandemic.  

    Read this blog about the program.

    This webinar recording is part of the new Innovation Bank. The Innovation Bank is a collection of bright ideas, innovative programs, and research that your organization can use for inspiration. Recorded sessions will be added to the series throughout Fall 2020.

    Read blogs about Innovation Bank sessions.

    Melanie Sartore-Baldwin

    Associate Professor, Department of Kinesiology

    East Carolina University

    Melanie Sartore-Baldwin, PhD, is an Associate Professor within the Department of Kinesiology at East Carolina University where she teaches in both the undergraduate Sport Studies program and the graduate-level Sport Management program.  To date, Dr. Sartore-Baldwin has researched numerous social justice and diversity-related issues within sport and physical activity including weight discrimination, sexual prejudice, gender ideology, and the use of non-human animals.  Her current focus is on how the relationships humans form with non-human animals within the contexts of sport and physical activity can be leveraged to promote change.  Recently, Dr. Sartore-Baldwin entered into her eighth year as coordinator for the Fitness Walking/Dog Walking program and is the contact person for the recently developed human-animal interaction minor at East Carolina University.  

  • Emergency Animal Sheltering

    Product not yet rated Recorded On: 06/09/2020

    Oregon Humane Society shows you how to grow a team of staff and volunteers trained to assist in protective custody sheltering and emergency response.

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    Oregon Humane Society will provide you with the information you need to replicate their emergency sheltering certification programs in your shelter and grow a team of staff and volunteers trained to assist in protective custody sheltering and emergency response. We will explain how staff and volunteers qualify to participate, the web-based and FEMA trainings they must complete and, as a final step to certification, how we conceptualize and conduct mock emergency drill scenarios. We will share our processes for announcing emergency deployment, team selection, and travel planning, as well as examples of how these deployments create valuable media and development opportunities.

    Read the blog about this program:  Tips for Growing a Robust Emergency Animal Sheltering Team

    Also read 4 Tips for Emergency Sheltering During COVID-19

    This webinar recording is part of the new Innovation Bank. The Innovation Bank is a collection of bright ideas, innovative programs, and research that your organization can use for inspiration. Recorded sessions will be added to the series throughout Fall 2020.

    Read other blogs about Innovation Bank sessions.

    Jennifer Barta, CVA

    Volunteer Resources and Humane Education, Sr. Manager, Oregon Humane Society

    With over 20 years of experience in education, animal welfare and volunteer management, Jennifer is currently responsible for a variety of programs that engage more than 6,000 volunteers annually. During her time at the Oregon Humane Society, she formalized the Second Chance program that now transfers nearly 8,000 at-risk pets annually from partner shelters to OHS for a second chance at a loving home. 

    Working in collaboration with the OHS Investigations team, she helped develop a curriculum to train and certify staff and volunteers in Emergency Animal Sheltering, EAS. The group now includes 125 members who are among the first to be called during disasters and to assist with large scale rescues in Oregon led by the OHS Investigations team. OHS’s EAS team is frequently recruited by national and international partners to help during disasters and ongoing rescues. Under Jennifer’s leadership, 56 teams have deployed in the past four years to assist during Hurricanes Maria, Florence, Harvey and Irma, plus the recent Camp Fire in California.

    Lila Obeng, CPES

    Investigations Coordinator, Oregon Humane Society

    Lila has been with the Oregon Humane Society for over 13 years and in her current position as an Investigations Coordinator since March 2012. Since beginning her position in the Humane Investigations Department, Lila has been the liaison between the Oregon Humane Society Technical Animal Rescue Team (OHSTAR) and Humane Investigations. Lila became a Certified Property and Evidence Specialist in 2015 and is currently one of two evidence technicians for the department.

    Throughout her time with the OHS Humane Investigations Department, Lila has helped create and implement dozens of training opportunities for not only OHS staff and volunteers, but also for other law enforcement agencies, veterinary practices, law students, legal professionals, and animal welfare organizations. Topics that Lila has been involved in the training and certification for are Criminal Justice Information Systems (CJIS), Law Enforcement Database System (LEDS), confidentiality, evidence handling and processing, chain of custody, large scale animal seizure, search warrants, trial testimony, veterinary forensics, crime reporting and others.  Lila has been an OHS certified Emergency Animal Shelter (EAS) staff member since February 2013 and involved evidence collection and chain of custody documentation for several OHS criminal case EAS operations. 

  • Expanding Your Reach through Education

    Product not yet rated Recorded On: 02/28/2020

    Learn what humane education is and why it is an effective way to achieve your organization’s mission.

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    HEART will discuss what humane education is and why it is an effective way to achieve your organization’s mission. We will provide examples of the power of humane education, and explain how our freely available HEART Network can support you in initiating or expanding a humane education program. 

     Read this blog about the program.

    This webinar recording is part of the new Innovation Bank. The Innovation Bank is a collection of bright ideas, innovative programs, and research that your organization can use for inspiration. Recorded sessions will be added to the series throughout Fall 2020.

    Read blogs about Innovation Bank sessions.

    Kim Korona

    Senior Program Director, HEART

    Kim Korona has been working in the humane education field for 13 years. With H.E.A.R.T. she has taught K – 12 students and designed in-school, after school, and summer camp programs. Additionally, she has developed educational resources for educators, created and facilitated professional development workshops and courses, and provides humane education webinars. For several years she conducted humane education and humane living workshops for the Institute for Humane Education. Kim has presented at various professional development conferences such as the WNET conference, the Santana Learning Conference, and the Association for Professional Humane Educators (APHE) Conference. She previously worked for the Michigan Humane Society (MHS) where she reached about 9,000 students in three years. She expanded the MHS humane education offerings by developing an anti-violence program and summer camps, among other lessons and activities focused on reducing animal homelessness and increasing responsible animal guardianship. She created and provided their first ever adult humane education presentations and trained volunteers to offer the presentations as well. She received her M.Ed from Cambridge College in affiliation with the Institute for Humane Education, along with a Certificate of Humane Education from the Institute for Humane Education and earned her B.A. from Goddard College via Green Mountain College in Vermont. 

  • Families First

    Product not yet rated Recorded On: 08/26/2020

    ​Learn about how a Bring Your Child to Work Program is supporting staff and find out how you can set one up in your organization.

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    When the pandemic first hit, Pet Alliance of Greater Orlando regularly asked staff what they needed and how they were doing. Their top 3 concerns? Their safety, their paycheck, and their families. In order to fully support employees who needed a safe space for their children to finish up the school year remotely, the Florida agency set up a Bring Your Child to Work Program. Learn about the program and how you can set one up in your organization.

    Read this blog about the program.

    This webinar recording is part of the new Innovation Bank. The Innovation Bank is a collection of bright ideas, innovative programs, and research that your organization can use for inspiration. Recorded sessions will be added to the series throughout Fall 2020.

    Read blogs about Innovation Bank sessions.

    Fraily Rodriguez

    Vice President of Operations, Pet Alliance of Greater Orlando

    Fraily Rodriguez started in animal welfare as a Humane Educator in 2006. Through the years, he has fallen in love with the work at Pet Alliance of Greater Orlando, and has led the agency in an amazing transformation. He played a huge role in starting summer camps, increasing volunteer hours, starting a customer care center and increasing the save rate of an 80 year old agency. He currently oversees the operations including 2 shelters, 3 clinics, outreach, volunteer management, strategic planning, Customer Care Center, IT and much more. He has guided the agency into a 21st-century leader in animal welfare. He is a seasoned professional with over 20 years of experience in nonprofit management and possesses a B.S. Degree in Counseling. His professional affiliations include Chairman, Westside Tech Veterinary Advisory Board, Graduate of Leadership Orlando Class 80, and a volunteer in several nonprofits throughout the area

  • Feline Leukemia Adoptions

    Recorded On: 02/19/2020

    Learn how one organization educates and empowers adopters and staff towards FeLV+ adoptions.

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    Feline Leukemia (FeLV) is the cause of a variety of diseases and is impossible to cure. Learn how Tree House Humane Society in Chicago educates and empowers adopters and staff towards FeLV+ adoptions.  Find out what FeLV is and isn't, including FeLV myths that keep cats from getting adopted. Learn how open adoption helps FeLV+ cats get adopted and hear how to get your staff onboard with FeLV+ adoptions.

    Read this blog about the program.

    This webinar recording is part of the new Innovation Bank. The Innovation Bank is a collection of bright ideas, innovative programs, and research that your organization can use for inspiration. Recorded sessions will be added to the series throughout Fall 2020.

    Read blogs about Innovation Bank sessions.

    Danielle Case

    Shelter Manager, Tree House Humane Society

    Danielle Case is the Director of Operations at Tree House Humane Society in Chicago. She enjoys thinking and collaborating on ways shelters will continue to grow and transform into the future.