Best Practices Webinar Series: Veterinary Care in a Shelter Setting

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This three-part webinar series will support understanding and implementation of these veterinary care best practices. The webinar series will provide a comprehensive overview of a shelter medicine program so animal welfare organizations’ leaders and administrators can understand the key components necessary to meet the medical needs of the animals in their care. All three webinars are free of charge to anyone – both Association members and non-members.

This webinar series is based on the Provision of Veterinary Care in a Shelter Setting Best Practices.

  • Includes Credits Recorded On: 05/01/2019

    This webinar, the third in the series, focuses on how to apply the Veterinary Services Best Practices as you work to increase live outcomes and maintain a financially sound organization.

    All animal shelters, whether municipal or nonprofit, strive for the best outcomes for as many animals as possible.  This webinar, the final part in a three-part series, will focus on how to apply The Association’s new Veterinary Services Best Practices as you work to increase live outcomes and maintain a financially sound organization.  In this webinar, we will explore:

    • • How shelters with varying capacities can maintain a keen focus on outcomes while providing a high standard of veterinary care
    • • Some of the financial implications of this best practice and ways to start quantifying the internal costs of care
    • • Medical decision making based on the animal’s stage 
    • • Placement options that are sensitive to length of stay and financial burden on the shelter while providing a continuum of care  
    • • Strategies to manage post-placement medical concerns
    • • Veterinarians and non-veterinarians partnering to achieving more

    This webinar is especially for organizational Leaders such as veterinarians, shelter operations directors, CFO’s and executive directors who are responsible for balancing the best animal outcomes within their allocated budget.  

    This webinar recording has been pre-approved for:

    1 Certified Animal Welfare Administrator continuing education credit.
    1 CE  by the Texas Department of State Health Services (DSHS) for Texas Animal Control Officers

    This webinar is based on the Provision of Veterinary Care in a Shelter Setting Best Practices and part of the Best Practices in Veterinary Care series.

    Kerry Backsen, DVM

    Shelter Veterinarian, Louisiana SPCA

    Dr. Kerry Backsen has been practicing veterinary medicine for over 9 years and has been the anchor of Louisiana SPCA’s shelter clinic since her start there in August 2009.  Backsen started her undergraduate degree at the University of Tennessee but transferred to Louisiana State University her junior year after deciding to pursue veterinary school. Backsen’s knowledge of general veterinary medicine is augmented by additional education in veterinary forensics, which she employs to assist the Louisiana SPCA’s Humane Law Enforcement team during instances of cruelty and neglect.  

    Ana Zorrilla-Harris, CAWA

    CEO, Louisiana SPCA

    Ana Zorrilla, a Certified Animal Welfare Administrator, has served as Chief Executive Officer (CEO) of the Louisiana SPCA since November 2007.  Prior to becoming CEO, Zorrilla joined the Louisiana SPCA in 2006 as Director of Development. Notably in 2008, Zorrilla led the organization through Hurricane Gustav and the first successful evacuation of companion animals with their pet owners from an American city. She currently serves on the Board of Directors of The Association for Animal Welfare Advancement (formerly SAWA). A New Orleans native, Zorrilla graduated from Loyola University in New Orleans with an undergraduate degree in English Literature and Secondary Education and went on to receive her Masters in Educational Administration from the University of New Orleans.

  • Includes Credits Recorded On: 04/10/2019

    This second session in the Veterinary Care in a Shelter Setting Best Practices series will show the value of having routine processes in place for maintaining physical health and well-being for shelter animals.

    Does your organization have routine processes in place for maintaining physical health and well-being for shelter animals? Veterinary protocols can streamline an animal’s path through the shelter, leading to a healthier population and faster adoptions. This webinar, the second part in a three-part series, will explain how you can apply The Association’s new Veterinary Services Best Practices, creating protocols at your organization that will:

    • Increase collaboration between caregiving teams
    • Improve shelter efficiencies
    • Identify and create veterinary resources within your agency
    • Help triage cases
    • Develop legal guidelines

     You’ll also learn how to develop a record keeping system that captures critical behavioral and medical information. 

    This webinar recording has been pre-approved for:

    • 1 Certified Animal Welfare Administrator continuing education credit.
    • 1 CE  by the Texas Department of State Health Services (DSHS) for Texas Animal Control Officers


    This webinar is based on the Provision of Veterinary Care in a Shelter Setting Best Practices and part of the Best Practices in Veterinary Care series.

    Lesli Groshong, DVM, Diplomate ABVP (Shelter Medicine)

    Chief Shelter Veterinarian

    Humane Society of Boulder Valley, CO

    A graduate of Colorado State University College of Veterinary Medicine, Dr. Lesli Groshong, has been the lead veterinarian at the Humane Society of Boulder Valley for 27 years.  Dr. Groshong has mentored hundreds of veterinary students from around the US and abroad in spay/neuter techniques and shelter medicine.  She is boarded in shelter medicine and was on the organizing committee to recognize shelter medicine as a specialty discipline with the American Board of Veterinary Practitioners. 

    Maggie McShaefer

    Director of Strategic Initiatives, Humane Society of Boulder Valley, CO

    Maggie McSchaefer is the Director of Strategic Initiatives for the Humane Society of Boulder Valley, with over ten years of experience in animal welfare and with a breadth of familiarity and understanding of shelter operations, program management, and animal behavior.  Maggie appreciates the challenge and creative process of bridging the gap between the conversational “what if” and operational “how to.”  Maggie values the collaborative approach to animal sheltering in Colorado and strives to develop and enhance partnerships between individuals and organizations that enrich the lives of both animals and people. 

  • Includes Credits Recorded On: 04/03/2019

    This first session in the Veterinary Care in a Shelter Setting Best Practices series will discuss relationship building, especially within the animal care team.

    Each animal welfare organization has its own unique organizational structure that impacts how veterinary care is delivered to the animals. In order to have an effective program, roles and responsibilities must be clearly defined and communicated throughout the organization. This includes specifying how decisions regarding treatment, placement, and euthanasia are made. The organization must clearly define what level of authority the veterinarian has and what their relationship is with other staff.

    This first session in the Veterinary Care in a Shelter Setting Best Practices series will discuss relationship building and maintenance, especially within the animal care team. Step by step, we will go through making veterinary decisions in a way that balances the needs of the individual animal, the shelter population, the community, and the organization’s resources. This webinar is especially for those who make placement decisions at animal welfare organizations based on the medical condition of the animals.  It is specifically targeted at veterinarians and those who work directly with veterinarians to help make these decisions.

    This webinar recording has been pre-approved for:

    • 1 Certified Animal Welfare Administrator continuing education credit.
    • 1 CE  by the Texas Department of State Health Services (DSHS) for Texas Animal Control Officers

    This webinar is based on the Provision of Veterinary Care in a Shelter Setting Best Practices and part of the Best Practices in Veterinary Care series.

    Dr. Graham Brayshaw

    Director of Animal Services, Animal Humane Society, MN

    Dr. Graham Brayshaw is the Director of Animal Services at the Animal Humane Society in Golden Valley, MN.  He graduated with a DVM from Texas A&M College of Veterinary Medicine in 2004.  Before working in animal welfare, he was an associate veterinarian and medical director with Veterinary Centers of America for over 7 years.  Dr. Graham started at the Animal Humane Society in 2012 as their Senior Veterinarian.  His areas of interest in include HQHVSN, oncology, and endocrinology.