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  • This series is a collaboration between the Association of Shelter Veterinarians and The Association for Animal Welfare Advancement.

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    This series is an ongoing collaboration between the Association of Shelter Veterinarians and The Association for Animal Welfare Advancement. The webinars are meant for both medical staff and non-medical staff in shelters and animal control agencies. Webinars - both live and recordings - are always submitted to RACE for approval with a two-year approval length.

    Please note that all of these sessions were originally approved for CAWA CEs, however as of Fall 2021, the earliest sessions' RACE approval has expired. Those still approved will have RACE language on the certificate of completion.

    Many of these sessions are approved for Texas DSHS CEs - those approved will have a Texas certificate option on the Contents tab.

  • Product not yet rated Includes a Live Web Event on 09/15/2022 at 1:00 PM (EDT)

    A live three-hour online course presented by Josh Vaisman.

    Can we be happy all the time?  Should we be?  

    Psychologically and physiologically, we can’t be happy all the time -- our brains aren’t built that way. And the desire to buck that nature is harming us in immense ways. There’s a healthier way to be, where we replace the pursuit of happiness with the pursuit of well-being.

    This three-hour live, interactive session presented by Josh Vaisman will introduce participants to positive psychology, the scientific study of human flourishing.  We’ll explore the challenges of the "Cult of Happiness" and lay out an evidence-based approach for a more nuanced, psychologically healthier path to well-being.

    Attendees will leave inspired and equipped to cultivate their own well-being as animal welfare professionals and leaders. Learn how to:

    • • Understand the cult of happiness and the destination dilemma
    • • Recognize why feeling bad is often normal… and healthy!
    • • Explore a variety of evidence-based practices we can use to build a resilient, sustainable mindset for ourselves and our team

    This live course is limited to 50 participants. Once the course is full we will open a waitlist.

    Josh Vaisman, CCFP, MAPPC

    Founder, Flourish Veterinary Consulting

    Leading animal welfare organizations is friggin’ hard work, and Josh understands thestruggle first-hand. He has been a proud member of the veterinary communitysince 1998. In 2009, he took the leap into practice management andownership, and continued in those roles in two small-animal hospitals until2018.

    A lifetime optimist and overall “happy guy,” Josh was shocked to find himselffeeling spent, alone, and crying over breakfast while his surprised wife lookedon with disbelief. Recognizing he had burnt himself out, he made the difficultdecision to step away and recapture his authentic self.

    Since then he’s dedicated his professional trajectory to elevating veterinarystaff and teams so they can authentically flourish in their work.

    To that end he’s obtained certificates in areas such as Positive Psychology,Workplace Culture, and Building Effective Teams and a Masterslevel education in Applied Positive Psychology & Coaching Psychology. He co-foundedFlourish Veterinary Consulting LLC to bring the knowledge he's obtained to life.

  • Product not yet rated Includes Credits Includes a Live Web Event on 06/29/2022 at 3:00 PM (EDT)

    Obtain practical strategies you can implement immediately for improved employee satisfaction and retention.

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    We are currently facing a historic talent shortage that will only get worse. With competition for employees fierce, employee retention is more difficult and important than ever. As the old saying goes, “You can choose to focus proactively on employee retention, or you can react to employee turnover.” 

    Tom Erb, nationally renowned recruiting expert, will provide you with practical, impactful takeaways that you can implement immediately for improved employee satisfaction and retention. We will discuss:

    • The economic and societal factors that are driving the “great resignation”
    • How to attract employees who will want to stay
    • How to create a culture that establishes you as a destination employer where employees work long term

     This session, both live and the recording, has been approved for:

    • 1 Certified Animal Welfare Administrator continuing education credit 
    • 1 NACA CE 
    • 1 CE towards ACO CE requirements per Ch. 829 of the Texas Health and Safety Code by the Texas Department of State Health Services (DSHS)

    This webinar is part 5 in the 5-part A Great Place to Work series.


    Learn about the Certificate in Whole Leader Development, developed by WiLD Leaders.

    Tom Erb

    President, Tallann Resources

    Tom Erb is one of the most highly sought-after national speakers in staffing and recruiting, presenting to a variety of organizations including the American Staffing Association, National Association of Personnel Services, Ohio HR Conference, and dozens of others. Tom is the author of Winning the Staffing Sales Game and currently writes the monthly Recruiting Today column for ASA’s Staffing Success magazine. HR Examiner named Tom one of the Top 25 Online Influencers in Staffing.

  • This series will show you how to lead your organization through positive cultural and operational changes that will make your agency an enviable workplace where people thrive, not resign.

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    Does your staff enjoy coming to work—in person or remotely—every day? Are there paths in place for all individuals to grow their skills and move up through the ranks? Who do you consider your leaders to be? With the Great Resignation and staffing shortages impacting all industries and sectors, organizations are looking for tools and resources to build and maintain positive workplace culture. It’s not easy, but the stakes are high and the rewards so worth it. This 5-part series will provide inspiration, some science and stats, and actionable takeaways to support your efforts. We’ll look at recognizing and cultivating leaders at every level, developing intentional feedback and insight, succession planning, and science-informed ways to engage staff. 

    The live webinars and their recordings are each are approved for:

    • 1 Certified Animal Welfare Administrator continuing education credit 
    • 1 NACA CE 
    • 1 CE towards ACO CE requirements per Ch. 829 of the Texas Health and Safety Code by the Texas Department of State Health Services (DSHS)

    The Series includes:

    5/04/22 Building a Leadership Culture, Tracy Elliott, The Anti-Cruelty Society

    5/11/22 Investing in Your People, Rob McKenna & Daniel Hallak, WiLD Leaders

    5/18/22 How Can Science Help You Engage Your Workforce? Jonathan Flinchum & Natalie Wilde, UNC-Charlotte

    6/08/22 Strategic Talent Development & Succession Planning Brian August, Oregon Humane Society

    6/29/22 Maximizing Employee Retention in a Highly Competitive Labor Market, Tom Erb, Tallann Resources

     + a bonus recording of Employee Onboarding: The Secret for Boosting Productivity, Engagement, & Retention, Katherine Shenar, CAWA, The Association for Animal Welfare Advancement (not approved for TX DSHS CEs)

  • Product not yet rated Includes Credits

    Robust organizations have an internal pipeline of talent who are actively being developed and groomed for increased leadership and operational skills. Learn how Oregon Humane Society and Wisconsin Humane Society assess their strategic organizational goals and then intentionally grow their staff to meet future needs.

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    Want to retain and engage your highest potential employees, especially emerging leaders? You need a talent strategy.

    Robust organizations have an internal pipeline of talent who are actively being developed and groomed for increased leadership and operational skills.  Learn how Oregon Humane Society assesses their strategic organizational goals and then intentionally grows their staff to meet future needs.

    A critical part of talent strategy is succession planning – think of it as creating a farm team. Learn how to develop a succession-preparation mindset which analyzes competencies and skills of key positions. See how OHS creates measurable, customized development plans for each employee, including lots of feedback and coaching. Leave this webinar with ideas you can use to create a more stable, more engaged staff who will grow with your organization.

    This session, both live and the recording, has been approved for:

    • 1 Certified Animal Welfare Administrator continuing education credit 
    • 1 NACA CE 
    • 1 CE towards ACO CE requirements per Ch. 829 of the Texas Health and Safety Code by the Texas Department of State Health Services (DSHS)

    This webinar is part 4 in the 5-part A Great Place to Work series.


    Learn about the Certificate in Whole Leader Development, developed by WiLD Leaders.

    Brian August, CAWA, JD

    Chief Operating Officer, Oregon Humane Society.

    Brian August is the Chief Operating Officer of the Oregon Humane Society.  Before joining OHS, Brian spent nearly two decades as a strategy and operations leader in industries ranging from aerospace to wine and consumer products. At OHS, Brian focuses on growth and development at all levels in the organization and has helped build a team that is highly regarded for its operational and strategic leadership.  He earned his Bachelor of Arts degree from Emory University, a Masters of Business Administration from Carnegie Mellon University, and a Juris Doctor from the University of Pittsburgh.  He is a Certified Animal Welfare Administrator (CAWA) and serves on the Board of Directors as Treasurer for Shelter Animals Count.

    Alison Kleibor, CAWA

    Vice President of Animal Sheltering, Wisconsin Humane Society

    Alison Kleibor is the Vice President of Animal Sheltering for the Wisconsin Humane Society (WHS). Alison has been with WHS since 2007 and has held a variety of positions. As the VP of Animal Sheltering, Alison oversees all animal care, client services, foster, veterinary support, and transfer functions for the organization’s five sheltering locations.  In addition to obtaining a Master’s degree in Veterinary Medical Sciences with a Concentration in Shelter Medicine from the University of Florida, Alison has attended animal cruelty investigation training as well as animal control and humane officer trainings.  She is a Certified Animal Welfare Administrator (CAWA). Alison has an MS from Alverno College, a BS from Marquette University, and a graduate certificate from the University of Florida.

    Anne Reed

    President & CEO, Wisconsin Humane Society

    Anne Reed is president and CEO of the Wisconsin Humane Society.  Before joining WHS, Anne spent almost three decades as a corporate litigator in Milwaukee. Founded in 1879, the Wisconsin Humane Society is Wisconsin’s oldest, largest, and most recognized animal welfare organization. WHS helped to pioneer the idea that every animal available for adoption in a shelter could be free of time limits, taking as long as needed to be adopted. WHS has also led the field in exploring the strength that can be gained from bringing separate organizations together.  WHS is now the primary animal welfare organization in five Wisconsin counties, serving one third of Wisconsin’s animals and families and dedicated to making a difference for animals and the people who love them. 

    Anne serves on the board of directors of The Association for Animal Welfare Advancement and also serves on the board of directors of Shelter Animals Count, a national database initiative.  She was named to the “Women of Influence” list by the Milwaukee Business Journal in 2015.

  • Includes Credits Recorded On: 05/18/2022

    There are many benefits of establishing an engaged workforce, including higher retention rates, greater job satisfaction, and reduced burnout. Learn how to engage your employees.

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    There are many benefits of establishing an engaged workforce, including higher retention rates, greater job satisfaction, and reduced burnout. However, creating and maintaining high engagement levels is an ongoing struggle for many organizations.

    In this webinar, scientists from the Shelter Employee Engagement & Development Survey (SeeDS) at UNC Charlotte will discuss some of the reasons why engagement is difficult to foster and provide actionable practices to help you in the pursuit of having more connected employees. Learn how to:

    • Understand common pitfalls of establishing engagement and connectivity
    • Develop a toolkit of techniques and ideas to foster and maintain employee engagement

    These practices are based on data from hundreds of animal welfare organizations and thousands of their employees over the past 20 years of SeeDS assessments and research.

    This session, both live and the recording, has been approved for:

    • 1 Certified Animal Welfare Administrator continuing education credit 
    • 1 NACA CE
    • 1 CE towards ACO CE requirements per Ch. 829 of the Texas Health and Safety Code by the Texas Department of State Health Services (DSHS)

    This webinar is part 3 in the 5-part A Great Place to Work series.

    Jack Flinchum

    Ph.D. Candidate Organizational Science, UNC Charlotte

    Jack Flinchum is a doctoral candidate in the Organizational Science program at UNC Charlotte, working under the direction of Dr. Steven Rogelberg. He also serves as an Associate Director of the Shelter Employee Engagement and Development Survey (SeeDS). SeeDS uses an online assessment tool—tailored specifically to the animal welfare industry—to help private and public shelters run better by surveying employees and providing evidenced-based recommendations.

    His research investigates workplace meetings in attempt to better understand how organizations can leverage meetings as way to increase their health, well-being, and effectiveness. Today, he will be discussing a focal component of meetings—communication—and how organizations, including those in animal welfare, can establish effective internal communication across all levels of the organization.

    Natalie Wilde

    Ph.D. Student, Organizational Science (UNC Charlotte)

    Natalie Wilde is a doctoral student in the Organizational Science program at UNC Charlotte and an Associate Director of the Shelter Employee Engagement and Development Survey (SeeDS), under the direction of Dr. Steven Rogelberg. SeeDS is an online assessment tool—tailored specifically to the animal welfare industry—to help private and public shelters run better by surveying employees and providing evidenced-based recommendations. Natalie’s research centers on diversity, equity, and inclusion—specifically on the early job search and hiring experiences of diverse job applicants.

  • Includes Credits

    Learn how to create intentional developmental feedback and insight for those you lead or serve.

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    Who are you responsible for leading and developing? What do those people most need from you for their growth and development? Imagine if you could transform the way you invested in the development and performance of others around you. Dr. Rob McKenna and Dr. Daniel Hallak from WiLD Leaders will take you through a process of asking 10 key development questions that create intentional developmental feedback and insight for others you lead or serve. You'll leave this session with the tools to increase the adaptive performance and direction of others around you.

    This session, both live and the recording, has been approved for:

    • 1 Certified Animal Welfare Administrator continuing education credit 
    • 1 NACA CE 
    • 1 CE towards ACO CE requirements per Ch. 829 of the Texas Health and Safety Code by the Texas Department of State Health Services (DSHS)

    This webinar is part 2 in the 5-part A Great Place to Work series.


    Learn about the Certificate in Whole Leader Development, developed by WiLD Leaders.

    Dr. Rob McKenna

    Founder, WiLD Leaders, Inc. and The WiLD Foundation

    Named among the top 30 most influential I-O Psychologists, TEDx Speaker, and featured in Forbes, Dr. Rob McKenna is the founder of WiLD Leaders, Inc. and The WiLD Foundation, and creator of the WiLD Toolkit. His research and coaching with leaders across corporate, not-for-profit and university settings has given him insight into the real and gritty experience of leaders. His clients have included the Boeing Company, Microsoft, Heineken, Foster Farms, the United Way, Alaska Airlines, and Children’s Hospital. He also previously served as the Chair of Industrial-Organizational Psychology at Seattle Pacific University.

    He is the author of numerous articles and chapters on leadership character, calling, effectiveness, and leadership under pressure. His latest book, Composed: The Heart and Science of Leading Under Pressure, focuses on the specific strategies leaders can use to stay true to themselves and connected to others when it matters most. 

    Dr. Daniel Hallak

    Chief Commercial Officer at WiLD Leaders

    Nothing gets Dr. Daniel Hallak more excited than the opportunity to build authentic relationships and intentionally develop leaders. As the Chief Commercial Officer at WiLD Leaders, Daniel drives strategic commercial initiatives, and other operations, product development, and marketing efforts that support the development of whole leaders. He is known for bringing energy and thoughtful research-based practices that actually make a difference.

    Before WiLD, he spent over a decade developing whole leaders in business, academic, and not-for-profit settings. He’s run his own coaching practice and has had experiences as a recruiter at Microsoft, a Career Management Consultant at Right Management Consultants, and in a leadership development role at Slalom - an award-winning consulting firm. He’s also served as a coach, professor, and advisor at three higher education institutions. Daniel has spoken at countless events, conferences, and professional associations. He earned his Ph.D. and M.A. in Industrial-Organizational Psychology from Seattle Pacific University.

  • Includes Credits

    Explore the leader’s responsibility for culture paired with the need for an ongoing effort to provide leadership training and support.

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    Some organizational gurus contend that culture is the primary job of the CEO and leadership team because all other pillars of a great organization rest upon a healthy culture. A neglected aspect of building an effective and dynamic culture is leadership, especially at the middle supervisory level of the organization. It is a dangerous fallacy that leadership acumen is only necessary at the top. Building a leadership culture begins by recognizing and communicating the expectation of leadership at every level of the organization, coupled with the training and support required to develop each person’s leadership skills.

    This session will explore the leader’s responsibility for culture paired with the need for an ongoing effort to provide leadership training and support. Tracy will explain his approach to leadership development in creating a Leadership Academy at each organization he led. The Leadership Academy is a multi-session approach to building leadership capabilities and capacity based on Tracy’s leadership model for the social sector, Leadership From The Heart. 

    This session, both live and the recording, has been approved for:

    • 1 Certified Animal Welfare Administrator continuing education credit 
    • 1 NACA CE 
    • 1 CE towards ACO CE requirements per Ch. 829 of the Texas Health and Safety Code by the Texas Department of State Health Services (DSHS)

    This webinar is part 1 in the 5-part A Great Place to Work series.


    Learn about the Certificate in Whole Leader Development, developed by WiLD Leaders.

    Tracy Elliott

    President/CEO, The Anti-Cruelty Society

    Tracy Elliott is President/CEO of The Anti-Cruelty Society in Chicago. This is his 20th year leading social sector/NFP organizations, his second in the Animal Welfare field. He was previously executive director at Asheville Humane Society. He spent 13 years in the banking field. He holds a Bachelor of Arts from Harvard University and a Masters in Nonprofit Management from the University of Notre Dame. 

  • Includes Credits

    ​Discover actionable steps to help improve the care provided to neonatal/infant puppies and kittens in your shelter's care.

    If you are among the many shelters who climb “kitten mountain” every year, and see neonatal/pediatric puppies as well, this is the webinar for you! 

    We all know how difficult this period of care can be for shelters and their foster families. This interactive webinar will give participants actionable steps to help improve the care provided to neonatal/infant puppies and kittens in their shelter and foster homes. After this webinar, attendees will be able to: 

    • Describe the developmental milestones for puppies and kittens from birth to 8 weeks and recognize what is “normal”
    • Identify the most common causes of neonatal mortality and steps that can be taken to minimize the risk
    • Create foster care protocols that optimize live outcomes for neonatal puppies and kittens

    Shelter medicine staff and anyone in the shelter who works with fosters or recruits fosters will benefit from this session.

    This session is part of the Shelter Medicine series, a collaboration between the Association of Shelter Veterinarians and The Association for Animal Welfare Advancement.

    This live and recorded program is approved for:

    • 1 Certified Animal Welfare Administrator continuing education credit 
    • 1 RACE CE
    • 1 CE towards ACO CE requirements per Ch. 829 of the Texas Health and Safety Code by the Texas Department of State Health Services (DSHS)

    If you wish to earn RACE CEs, you MUST submit your veterinary/tech license number + license state when you join the live session or after you watch recording (due to new AAVSB RACE requirements)!  Participants have to attend at least 50 minutes of the live session / watch 50 minutes of the recording in order to receive the 1-hour credit of RACE CE.

    Elizabeth Berliner, DVM, DABVP (shelter med practice; canine & feline practice)

    Assistant Clinical Professor, Maddie’s Shelter Medicine Program at Cornell University College of Veterinary Medicine

    Dr. Elizabeth Berliner earned her DVM from Cornell and is boarded in shelter medicine practice and canine and feline practice with the American Board of Veterinary Practitioners. As the Director of Maddie’s Shelter Medicine Program at Cornell, she directs the internship in shelter medicine, trains students in classrooms and shelters, consults with shelters regarding best practices, and provides direct care at the SPCA of Tompkins County.  She has served on the Board of Directors for the Association of Shelter Veterinarians and is an ASV Task Force member currently revising the Guidelines for Care in Animal Shelters.  Dr. Berliner was a seasonal field veterinary for HSVMA-RAVS for a decade and was a surgical team lead for Spayathon for Puerto Rico.  Her interests include infectious diseases, shelter facility design, veterinary decision-making, and innovative programs promoting accessible veterinary care. 

    M. Erin Henry, VMD, DACVPM

    Assistant Clinical Professor, Maddie’s Shelter Medicine Program at Cornell University College of Veterinary Medicine

    Dr. Erin Henry is an assistant clinical professor in the Maddie’s Shelter Medicine Program at Cornell University’s College of Veterinary Medicine. She received her VMD from the University of Pennsylvania in 2012 and completed a shelter medicine internship at Cornell in 2013. She became a diplomate of the ACVPM in 2019. Her clinical interests include  shelter animal relocation programs; management of behavioral health; and diagnosis and management of infectious diseases. 

  • Includes Credits Recorded On: 04/13/2022

    Staffing expert Tom Erb will dive deep into the best ways for maximizing your up-front candidate sourcing and recruiting efforts.

    With the shifting landscape of today’s workforce, it’s important now more than ever that potential candidates see your organization as a place they want to work—and that begins before you even meet them.

    What are the best places to find qualified candidates? Are your job postings marketing pieces, or are you just copying and pasting your JDs? Like some simple screening and interviewing techniques to help you find the right fit? 

    In this session, we will dive deep into the best ways for maximizing your up-front candidate sourcing and recruiting efforts. Staffing expert Tom Erb will discuss in depth: 

    • Effective and innovative recruiting techniques and sources
    • Moving from employer-centric to candidate-centric recruitment messaging
    • Optimizing each step of your sourcing, selection, and onboarding process
    • Leverage technology to optimize your recruiting efforts 

    This session, both live and the recording, has been approved for:

    • 1 Certified Animal Welfare Administrator continuing education credit 
    • 1 NACA CE
    • 1 CE towards ACO CE requirements per Ch. 829 of the Texas Health and Safety Code by the Texas Department of State Health Services (DSHS)

    Tom Erb

    President, Tallann Resources

    Tom Erb is one of the most highly sought-after national speakers in staffing and recruiting, presenting to a variety of organizations including the American Staffing Association, National Association of Personnel Services, Ohio HR Conference, and dozens of others. Tom is the author of Winning the Staffing Sales Game and currently writes the monthly Recruiting Today column for ASA’s Staffing Success magazine. HR Examiner named Tom one of the Top 25 Online Influencers in Staffing.